Dr. Sanaz Vatankhah holds BSc and MSc in in Tourism Management from Tehran Scientific- Applied University and Eastern Mediterranean University, respectively. She obtained a Ph.D. in Business Administration-Marketing Specialization from Azad University (Ahvaz Branch). She has been working as flight attendant for four years in Mahan Air serving both domestic and international flights. Moreover, she has made several researches and publications primarily focused on the airline industry. Specifically, she has investigated passengers preferences of airline choice and airline business model criteria during her Ph.D. thesis. Upon completion of her Ph.D., she joined University of Kyrenia as a lecturer in 2019 and promoted as an Assistant professor in 2020. She has several publications in refereed journals and conference papers and serves as reviewer for a number of international journals. Her primary research interests include, but not limited to the following areas: Aviation safety management Airline/Airport management and Marketing Airline business models Cabin crew services Crew resource management